Americas Cardroom user complaints, part 1 of 2

HOSTAGE UPDATE:  It's 1119 on Wednesday, and I'm still waiting to get my computer back from Crashmasters.  Last Friday they said that they would try to get it back to me that day.

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Americas Cardroom is a mess, and the players know it.  But it's still one of the best available options, because as bad as it is, when players want to make a withdrawal from their poker account, they get their money in a timely manner, usually within a week if they request a paper check, faster if they use a special debit card.

The other sites available to American players may work better and provide more options, but players have reported waiting as long as a month to get their money out.  So players on Americas Cardroom (which is actually a "skin" on the Winning Poker Network) hold their noses and put up with the other problems, knowing that at least they can get their money out when they need it.

In this blog entry I'm cross-posting some of the user complains posted on twoplustwo.com.  Part 2 of 2 will be a reposting of my opinion of some of the problems, as well as my proposed solution.  Most of the comments are fairly short.

Six users speak:

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HAVE THE TIMEBANK KICK IN AUTOMATICALLY FOR GOD'S SAKE. GROW A BRAIN AND STOP MAKING THINGS WORSE.

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I've had my blinds stolen when I late registered for tournaments several times. Generally what happens is I get put at a table with only 1 or 2 other people and for some reason I'm sitting out for just a brief moment, allowing the other players to steal my blinds while I am forced to auto-fold my hand. Generally it's only 30 chips or so but just based on principle it is incredibly annoying.

To the Rep, you asked me which tournament the auto-add on function did not work in. The answer is about half of them. The option simply goes away even when I had it checked. Other people in the chat complain about it too, so this is not an isolated incident. It only started happening after your update.

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You guys are on the right track whenever you carbon copy anything pokerstars does (rewards/cashout times/active in community/good support), but fail miserably in areas where you go off track (bbj/beast/bad software/timebank). Three of thesee things can be fixed without much hassle, and new software is on the way. WPN is close to exploding, and you guys are fumbling the football ten yards from the goal line with no defenders in sight. You guys need to rethink some things, and fast.

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If you think things are bad now, just wait until this "Online Super Series II" starts.... Jesus. I can already see the madness now.

They better get all of this shi* fix ASAP.

 

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I just asked a rep to use some of my combat points to get into a SNG and she told me that I have to go through the store to do this now... Well clicking on the store link results in a

SERVER APPLICATION / ERROR.

Tested on multiple computers, multiple browsers etc.

I tell her that there seems to be an error with the store link, and she tells me "no errors on our end. It must be your computer"... Riggggggggggggggggggght.

Sheesh.

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I'll end with the following user comment, remembering that this site/network is considered by many to be the best option for US players:

I made the mistake of not signing out of my account before I left for the holidays, and when I just tried to sign on, I was notifed of another open session and to contact customer support for resolution. Read the below gem: 21:01Taylor D: Hello! Welcome to our Live Chat Department, my name is Taylor, how may I help you? 21:01chris: I forgot to log off on my home computer and now I cannot login from my current location. 21:02chris: username = 21:02Taylor D: Please note that unfortunately we do not have access in our system to log out players manually 21:02chris: Are you serious?!?!! 21:03Taylor D: Yes Sir 21:03chris: so I am screwed for the next 3 weeks? 21:03chris: i am out of town for holidays/business 21:03Taylor D: Is there any body back there that can help you with ? 21:04chris: umm no. lol. how can you guys not manually log me offf?????? I am going to miss the OSS2 because of this 21:04chris: unacceptable for a poker site 21:05chris: the error message told me to contact customer support for help on the issue 21:06Taylor D: I wish I could help you, but we do not have access in our system to do something like that 21:06chris: goodnight