Conversations in 2 different forums--Holdem Manager and America's Cardroom

I complain a lot on here, but some of it,  especially when it regards Americas Cardroom, is certainly justified.

I haven't been able to use Holdem Manager, my database and tracking program that keeps track of every hand I play and every hand that my opponents play against me.  It also has hundreds (literally) of statistics that I can use to keep track of very specific things, for example:

How often does this opponent fold to continuation bets?
Playing from middle position, with what cards am I winning (or losing) the most money?

It's great software, but there's one big problem.  I haven't been able to use that program on America's Cardroom.  ACR has been saying for at least six months that it will be the next site that they support, but they still can not even estimate when that will happen.

As I do in all of my posts, when I am quoting multiple people, for clarity I will use a different color for each. My questions or comments are in black.

About a week ago, a representative from one of America's Cardroom's sister sites on the Winning Poker Network started it out with this:

HEM compatibility: I don't have an ETA on this but I don't expect it will be ready for at least another 3-4 months, minimum.

[Posted in the Holdem Manager thread]:  I currently play on Americas Cardroom (Winning Poker Network.) BlackChipRep recently posted that Winning and HEM wouldn't work together for "3-4 months minimum." Is that the estimate from your end as well?

This information has just come from them earlier this week. We will be evaluating the next step. Their hand history files are a complete mess.  

[Posted by me in the Americas Cardroom Support thread]: A Holdem Manager update for everyone:

In the Holdem Manager thread I asked if they agree with the estimate of BlackChipRep that it would be "3-4 months minimum" before HEM works with the Winning Poker Network. One of their reps responded with this:

"This information has just come from them earlier this week. We will be evaluating the next step. Their hand history files are a complete mess."

 

[Finally, responses in the Americas Cardroom thread to all this]:

 

Yeah it's like they decided to make the most retarded and difficult hand history files they could. Completely different than anything anyone else is doing. Seems pretty typical on WPN, since their programmers can't seem to get much of anything right.

 

Yes, the hand histories being an abortion is why ACR hands don't compute perfectly in PT3 and PT4, too.

 

Well, there you have it.  Poker players, along with one of the best companies in the business of player support, agree that I play on a horrible site.  I'm hoping that there will be better options soon.  If I can keep my head above water dealing with this mess, I should do very well when I play on a site that actually works.  There is a chance that it will happen sooner rather than later.  See my next post for an update.